FAQ
Buyer FAQs
Why should I shop here?
CostumeBox Encore is the dedicated site for buying and selling our products secondhand. We’ve created this space for you to have the best shopping experience for finding and purchasing our secondhand items.
All posts are reviewed prior to going live and your purchases are backed by Treet Protection so you’re guaranteed to receive the product that was promised.
How long will it take for my order to arrive?
After completing your order, an email is sent to the Seller with a prepaid shipping label and they’re encouraged to ship immediately. It usually takes around 3 days for Sellers to get items in the mail, but it can take up to 7 business days. Please note that shipping is paid for by the Buyer.
What happens if my item doesn’t ship after 7 business days?
On the rare occasion where your order doesn’t ship within the 7-day shipping window, we will automatically cancel the order and refund your purchase.
What payment methods are accepted?
All major credit and debit cards are accepted for payment, including: American Express, Visa, MasterCard, and Discover.
What’s the refund/return policy?
All other orders made through CostumeBox Encore are backed by Treet Protection
In order to receive a refund for your order, you must file a Misrepresentation Claim within 72 hours of receiving your order. Here
If for whatever reason you decide you don’t like your item, this is not covered in Treet Protection, but you still can re-list the product without paying any Seller fees. In this case, you must request to re-list the item within 72 hours of its arrival by contacting support@treet.co
Seller FAQs
Why should I sell my items here?
Encore is the dedicated site for buying and selling CostumeBox products secondhand. We’ve created this space for you to have the best shopping experience for finding and purchasing our secondhand items. All posts are reviewed prior to going live and your purchases are backed by Treet Protection so you’re guaranteed to receive the product that was promised.
How do I list an item for sale?
Listing your item is easy! Simply click “Sell Your Item” in the upper right-hand corner, create an account (tip: use the same email you’ve used to purchase from CostumeBox so you can see your order history), and go through the listing process.
Once you’ve added all of the applicable information, click “Submit” for the post to be reviewed within 24 hours. After it’s reviewed and approved, it will go live. If there are any issues, you’ll receive an email asking to make changes before it can be accepted.
How does the listing review process work?
The Treet Team reviews every item before it goes live. They’re verifying several things about your post:
Your pictures are accurate and high quality
Any quirks are accurately described
The condition you selected accurately reflects your image
The product is an authentic piece
How do I ship my item after someone purchases it?
After someone purchases your item, you’ll receive an email that includes a prepaid shipping label for you to print and use to ship your item within 7 days. The cost of the shipping label is paid for by the Buyer.
What are the fees for selling my items here?
As a Seller on CostumeBox Encore, you have
two
choices for receiving your funds: cash or credit back to CostumeBox.If you choose store credit, there is
no fee
! (i.e. Selling an item for A$100.00 gives you A$100.00 credit back toCostumeBox
.)If you choose cash, the fee is
20%
. (i.e. Selling an item for A$100.00 gives you A$80.00 cash.) This fee is paid directly to Treet.How and when do I get paid?
Once your item is delivered and verified (manually by the buyer or auto-verified after 72 hours — whichever is first), you’ll receive an email asking how you’d like to redeem your funds: cash or credit. You can make your preferred selection by logging into your account and going to ‘Your Listings’.
To redeem your funds as credit, you’ll receive an email immediately upon verification with your gift card for use on CostumeBox
To redeem your funds as cash, you’ll be prompted to enter your bank account details* and a direct deposit will be sent within 7 business days via our payment partner, Stripe
*Please note, if you have recently changed your name, or in the rare case that Stripe requests additional information for account verification, you may be asked to upload identification documentation and/or enter your date of birth. Please reach out to support@treet.co
**Stripe has a PCI Service Provider Level 1 Certification - the highest level in the payments industry.
How does the store credit work?
We issue store credit as gift cards to be redeemed on CostumeBox
What happens if someone submits a Misrepresentation Claim?
If your Buyer submits a Claim, we will notify you immediately and will review it in accordance with our Treet Protection Policy. Your funds will be on hold until a decision has been reached. If the Claim is accepted, we provide the Buyer with a prepaid shipping label to print and ship within 72 hours. If the Claim is rejected, we will automatically disburse your funds.
Am I protected if my item gets lost or stolen?
As long as the item is initially scanned in by the post office, you’ll be paid in full if it were to get lost or stolen anywhere on its journey.
Misc. FAQs
What is Treet?
Treet is the platform we use to power this site. They handle all of the shipping logistics, disbursements, refunds/returns, and product authentications to make this site a safe environment for buying and selling.
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