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Selling on Treet

POST_IT

Post It (AU Only)

Take a few pics, answer some questions, and submit for review. Please note this is currently only available for Australian sellers.

SHIP_IT

Ship It

After it’s sold, we’ll email you a prepaid shipping label to ship it.

GET_PAID

Bigger Payouts

Get up to a 100% store credit payout when you sell.

Seller FAQs

Encore is the dedicated site for buying and selling CostumeBox products secondhand. We’ve created this space for you to have the best shopping experience for finding and purchasing our secondhand items. All posts are reviewed prior to going live and your purchases are backed by Treet Protection so you’re guaranteed to receive the product that was promised.

Listing your item is easy! Simply click “Sell Your Item” in the upper right-hand corner, create an account (tip: use the same email you’ve used to purchase from CostumeBox so you can see your order history), and go through the listing process.

Once you’ve added all of the applicable information, click “Submit” for the post to be reviewed within 24 hours. After it’s reviewed and approved, it will go live. If there are any issues, you’ll receive an email asking to make changes before it can be accepted.

The Treet Team reviews every item before it goes live. They’re verifying several things about your post:

  • Your pictures are accurate and high quality

  • Any quirks are accurately described

  • The condition you selected accurately reflects your image

  • The product is an authentic piece

After someone purchases your item, you’ll receive an email that includes a prepaid shipping label for you to print and use to ship your item within 7 days. The cost of the shipping label is paid for by the Buyer.

As a Seller on CostumeBox Encore, you have

two

choices for receiving your funds: cash or credit back to CostumeBox.

If you choose store credit, there is

no fee

! (i.e. Selling an item for A$100.00 gives you A$100.00 credit back to

CostumeBox

.)

If you choose cash, the fee is

20%

. (i.e. Selling an item for A$100.00 gives you A$80.00 cash.) This fee is paid directly to Treet.

Once your item is delivered and verified (manually by the buyer or auto-verified after 72 hours — whichever is first), you’ll receive an email asking how you’d like to redeem your funds: cash or credit. You can make your preferred selection by logging into your account and going to ‘Your Listings’.

To redeem your funds as credit, you’ll receive an email immediately upon verification with your gift card for use on

CostumeBox

.

To redeem your funds as cash, you’ll be prompted to enter your bank account details* and a direct deposit will be sent within 7 business days via our payment partner,

Stripe

**.

*Please note, if you have recently changed your name, or in the rare case that Stripe requests additional information for account verification, you may be asked to upload identification documentation and/or enter your date of birth. Please reach out to

support@treet.co

if you have any trouble or questions.

**Stripe has a PCI Service Provider Level 1 Certification - the highest level in the payments industry.

We issue store credit as gift cards to be redeemed on

CostumeBox

. You’ll receive the gift card code via email upon selecting the credit option.

If your Buyer submits a Claim, we will notify you immediately and will review it in accordance with our Treet Protection Policy. Your funds will be on hold until a decision has been reached. If the Claim is accepted, we provide the Buyer with a prepaid shipping label to print and ship within 72 hours. If the Claim is rejected, we will automatically disburse your funds.

As long as the item is initially scanned in by the post office, you’ll be paid in full if it were to get lost or stolen anywhere on its journey.

CostumeBox Encore
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Buy and sell CostumeBox from your peers. Treet is our partner to help manage this amazing peer-to-peer secondhand experience.